How to order items from Yassy's Gourmet Dog Kitchen and shipping information updated on Dec 31st,2013

<Online store address>

Click here to visit Yassy's Gourmet Dog Kitchen. Or, copy, paste the link below into your browser.

http://yassysgdk.com/main.sc

<Store location>

Yassy's Gourmet Dog Kitchen

P.O.Box 366,Ladysmith,VA 22501

<shipping and Handling>

Fee is based on weight of the products and volume by using USPS Priority mail price chart.

We ship the orders by USPS Priority Mail. It should take about 2-3 days to 48 states,and 3-4 days to AK,HI for your orders to get delivered.

Some of online retailers ask residents in AK and HI additional shipping charges, but we would not ask for additional charge for customers from AK or HI.

<Free Shipping orders>

*** Please note that starting from Jan 2014, all free shipping orders will be shipped by Standard post unless orders include Yassy's Gourmet Dog Kitchen Brand biscuits or Jerky.


  Orders scheduled to be shipped via standard post should NOT contains GDK's biscuits or Jerky.

 Since we do not use preservatives including natural preservatives for those treats, we would love to deliver the freshly made GDK's treats the quickest way possible to your door.


 ** At our online store,since our brand of biscuits and Jerky are freshly made with no preservatives,and we like to get it delivered fastest way,we use Priority mail option only on our online store.

** If you like to have it shipped with first class/standard post rather than Priority mail, as long as your order is not with Snack Saturday offer program, and does not contain our brand of biscuits and Jerky, we can ship the products by slower shipping method.

Please use Contact us form with detail of your order and we will give you shipping and handling fee estimate.Payment with this method will be either direct payment via paypal or check.


<Payment>

If you place an order by using "Contact Us Form" at our online store,we will take Paypal payment, Personal check payment, and Money order payment.

We cannot process your order until bank clear your check/money order or payment is confirmed by Paypal.

If  you place an order through online store,you can pay with your paypal account or, you can simply type in the card information when you checkout.

Please note that the card payment will be processed via Paypal.

<How to pay with your card>

If you would like to pay with card, rather than logging in to paypal account,here is how you can purchase by typing in your card information.

1.Click "check out" button

2.Once you click "continue" button on shipping fee calculation page


3. You will land on page that has place an order button on top with paypal logo and credit card logos,and invoice preview on bottom
. Under the all card logo,you will see Place an order button.Click "Place an order" button

4. Once you click "Place an order" button, you will arrive the page which, one side of the page is where you log in to paypal and the other half is written  "why use paypal? You can enter card number" Then under the line, it says "Don't have paypal account?" And you see all credit card logos under the line. Then,you have clickable with text "continue".  Please click the "continue" button on left hand side and you should be lead to page where you will enter the card information.

5. Type in the card information. Then,you will land on the page where you find click "continue" without logging in clickable. You will find this clickable on your left hand side. Then,you will be landing on the page where you will see your invoice to review

6.Review the invoice detail, and click the "Pay Now" button.

***** Please note that until you will click the "Pay Now" button, payment process is incomplete. Please make sure you will finish the payment process by clicking the "Pay Now" button if you place an order using your card ********

*** After typing in the card information, if you have not seen the "Pay Now" button in the pages you went through,then, your payment process is still incomplete. There should be clickable link either "continue" or "next" on the page.

<Free Stuff>

We will include one count of free Buffalo Trachea Strip with every order


<Free Shipping>

With order over $100,we offer free shipping everyday

** "Free shipping with order over $100" is valid for all 50 states,no coupon code required.

<GDK Coupon for your next order>

Once you order from us, you can get discount coupon code for your next order.

<How to use GDK Coupon code>

1.When you place an order online, checkout as you normally do. Then, after typing in your shipping address,and go to next page, and under the payment page,you will find the coupon code box where you type in the coupon code.

2.Type in the code, click "apply coupon" button.

3.If the coupon is applied, right next to the "apply coupon" button, you will see the code you have just typed in and also see the link that read "remove coupon".

On the same page,after coupon code is applied, at right hand side, at about special instruction box,you will see the invoice detail with the code applied.

When code is typed incorrectly, or the code you type in was expired, you will see the error message.

<Sales tax>

VA customers will be charged 5.3% sales tax

<When the products to be shipped>

We will ship your orders on Monday,Tuesday and every other Wednesday

<Return Policy>

Please read  "Terms and Condition" (click here)

<How to place an order through E-mail>

<1>
Please use "Contact us" form
,and let us know what you would like to order; products name,item number,quantity,size and shipping address with zip code and full name,and preferred payment method.

** Payment methods for e-mail orders will be Paypal,Personal check, or Money order.

** Please make sure to include your e-mail address so that we can contact you with order#,order total,shipping fee etc.

==If you pay for the order through paypal (E-mail order)==

<1> Please use "Contact us" form,and let us know what you would like to order; products name,item number,quantity,size and shipping address with zip code and full name,and preferred payment method.

** Please make sure to include your e-mail address so that we can contact you with order#,order total,shipping fee etc.

<2> We will tell you the total by e-mail with info on what e-mail address you would need to use to pay through paypal

<3>You will pay through paypal

<4>After receiving your payment,we will process your order

<5>We will ship on closest Monday,Tuesday,every other Wednesday with USPS priority mail ( or standard post for large volume order with free shipping ) to you

<6>After orders were shipped,you will get the tracking number from us so that you can keep tracking where your orders are

<7>Finally,your furry friends can get to taste our selected yummy treats.

==If you pay for the order by personal checks or Money Orders (E-mail order)==

<1> Please use "Contact us" form,and let us know what you would like to order; products name,item number,quantity,size and shipping address with zip code and full name,and preferred payment method.

** Please make sure to include your e-mail address so that we can contact you with order#,order total,shipping fee etc.

<2> We will tell you the total by e-mail.Please make check payable to:

Yassy's Gourmet Dog Kitchen

And put the order# and phone number on check.

Mail it to P.O.Box 366,Ladysmith VA 22501

along with the copy of order confirmation e-mail you have received from us.

** We drop check once a week so,it may take a little longer for processing

<3>After check is cleared,we will  process your order and,ship on closest Monday or Tuesday or every other Wednesday.

<4>When order is shipped,we will let you know the tracking number and you can keep tracking the order by visiting USPS website.

** Please note that if the check is returned from the bank,we add $30 to the order total.

<5>Finally,your furry friends can get to taste our selected yummy treats.

==If you pay for the order by Money order (E-mail order)==

<1> Please use "Contact us" form,and let us know what you would like to order; products name,item number,quantity,size and shipping address with zip code and full name,and preferred payment method.

** Please make sure to include your e-mail address so that we can contact you with order#,order total,shipping fee etc.

<2> We will tell you the total by e-mail.

** Money orders can be purchased at post office or bank via debit card,credit card or cash.

<3> Fill out the necessary areas on the money order.

Write down "Yassy's Gourmet Dog Kitchen" on the line of "payee","pay to the order of","pay to" line.

And, if there were "signer" line for the purchaser on front of the money order, sign it.

Fill in your name on the line of "From" "sender""remitter".

If there were a line of "purchaser's address", write down your address.

** If you were not sure which address to write or not sure how to fill out the money order,please ask the post office or bank personnel.
 
<4>Mail it to P.O.Box 366,Ladysmith VA 22501 along with the copy of order confirmation e-mail from us

<5>After money order is cleared,we will  process your order and,ship your order on closest Monday or Tuesday or every other Wednesday.

<6>When order is shipped,we will let you know the tracking number and you can keep tracking the order by visiting USPS website.

<7>Finally,your furry friends can get to taste our selected yummy treats.


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